Question 1

How long does a typical project take?

Accepted Answer

It depends on scope, but most engagements run 8-16 weeks for an initial build, followed by ongoing support. We scope timelines during the Discover & Audit stage before any commitment.

Question 2

Do you work with early-stage startups?

Accepted Answer

Yes — we scope MVP builds specifically to help early teams reach product-market fit faster, and can work on a fractional basis between funding rounds.

Question 3

Can you work with our existing engineering team?

Accepted Answer

Regularly. We often embed alongside an in-house team for a specific build, then hand off cleanly with documentation and a support window.

Question 4

What industries do you have the most experience in?

Accepted Answer

Manufacturing, healthcare, education, retail, real estate, finance, logistics & supply chain, and SaaS & startups — see the Industries page for specifics.

Question 5

Do you offer ongoing support after launch?

Accepted Answer

Yes. Most of our client relationships continue past initial launch with a support and iteration retainer.

Question 6

How do you handle pricing?

Accepted Answer

Fixed-scope for well-defined builds, retainer for ongoing support and iteration. We'll recommend the right structure once we understand the project.

Question 7

What's the difference between fixed-price and time-and-materials pricing?

Accepted Answer

Fixed-price sets a scope and cost upfront — it works when requirements are clear and stable. Time-and-materials bills for actual hours, which fits work that's expected to evolve as we learn more. We'll recommend one over the other once we understand how well-defined your project actually is, rather than defaulting to either.

Question 8

What's included in a project proposal or statement of work?

Accepted Answer

A clear scope of what's being built and what isn't, a phased timeline, pricing structure, named points of contact on both sides, and the assumptions the estimate depends on — so there's no ambiguity about what happens if those assumptions turn out to be wrong.

Question 9

How do you handle IP ownership on custom-built software?

Accepted Answer

Unless a contract says otherwise, you own the code, designs, and IP for anything built specifically for your project once it's paid for. We retain rights only to our own internal tools and pre-existing frameworks that are reused across projects.

Question 10

What happens if we need to change scope mid-project?

Accepted Answer

Scope changes are normal — we track them as a formal change request with its own cost and timeline impact, rather than quietly absorbing them into the existing budget or silently ignoring the original ask. You always see the tradeoff before deciding.

Question 11

What does the discovery or technical scoping phase actually involve?

Accepted Answer

Interviews with the people who'll actually use the system, a review of any existing tools or codebase, and an architecture proposal with a real timeline and cost estimate attached — before any build work starts. It's the step that turns a rough idea into a plan we're willing to commit to.

Question 12

Can you take over an existing, half-built, or poorly-built codebase?

Accepted Answer

Yes. We start with a technical audit to understand what's salvageable versus what needs to be rebuilt, then scope the handoff the same way we'd scope a new project — an honest read on what it will take, not an assumption that everything can be saved.

Common Questions